Refund policy
Refund Policy
Because ShippingTrail sells both digital software and physical goods, refund terms differ by product type.
Digital products (software widgets)
If a widget doesn't work as described, you may request a full refund within 14 days of purchase — for example, if it fails to install or doesn't display as documented on a supported platform.
Not eligible: requests after 14 days; change of mind once the widget has been successfully installed and used (unless required by law); issues caused by third-party themes, apps, or custom code where the widget itself functions correctly; and custom configuration or setup work once delivered.
Physical products (packaging & supplies)
You may return physical items within 30 days of delivery for a refund, provided they're unused, in their original condition, and in the original packaging.
- Non-returnable: items that have been opened or used, unless they arrived damaged or faulty.
- Damaged or incorrect items: if something arrives damaged, defective, or not what you ordered, contact us within 14 days of delivery and we'll arrange a replacement or full refund at no cost to you.
- Return shipping: for change-of-mind returns, return shipping is the customer's responsibility; for damaged, defective, or incorrect items, we cover it.
How to start a return or refund
Email support@shippingtrail.com with your order number and a short description (photos help for physical items). We'll respond within 2 business days with next steps.
How refunds are processed
Approved refunds go to your original payment method, or as a credit/reversal against your invoice if you ordered that way. Please allow 5–10 business days after approval for the refund to appear, depending on your provider. For physical returns, refunds are issued once we receive and inspect the returned item.
Questions
Contact support@shippingtrail.com.